Question 1

What is TANDOR?

Accepted Answer

TANDOR is a B2B marketplace connecting certified European botanical raw material producers with manufacturers in the cosmetics, food, pharmaceutical, and nutraceutical industries.

Question 2

What is the minimum order quantity?

Accepted Answer

Standard minimum order quantities start from 25kg. For rare or specialty items, MOQ may vary. Contact us for flexible arrangements.

Question 3

Which certifications do your suppliers hold?

Accepted Answer

All suppliers on TANDOR hold EU-recognized certifications including EU Organic (EC 834/2007), HACCP, GMP, ISO 22000, and/or ISO 9001. Every batch includes a Certificate of Analysis (COA).

Question 4

How does the RFQ process work?

Accepted Answer

Browse our product catalog, select the items you need, and submit a Request for Quote with your specifications. Verified suppliers respond within 24 hours with competitive pricing and delivery terms.

Question 5

Which countries do you serve?

Accepted Answer

TANDOR serves buyers across the entire European Union, with a focus on the DACH region, Benelux, and Scandinavia. We also accept international inquiries.

Question 6

How do I become a supplier on TANDOR?

Accepted Answer

Register for a supplier account and submit your certifications. Our team will verify your credentials through on-site inspections and lab testing. Once approved, you can list your products and start receiving RFQs.

Question 7

What products are available?

Accepted Answer

Currently we specialize in dried rosehip shells (Rosa canina), dried aronia berries (Aronia melanocarpa), and dried hawthorn berries (Crataegus monogyna). We are expanding to cold-pressed oils, fruit powders, medicinal herbs, and essential oils.

Question 8

How is quality ensured?

Accepted Answer

We implement a multi-stage quality assurance process: supplier verification, on-site audits, batch-level lab testing, and Certificate of Analysis for every shipment. Full traceability from farm to delivery.

Question 9

Who can supply organic hawthorn, rosehip, and aronia in bulk across the EU?

Accepted Answer

TANDOR brokers EU-compliant dried hawthorn (Crataegus monogyna), rosehip (Rosa canina), aronia (Aronia melanocarpa), and guelder rose (Viburnum opulus) from vetted growers in Poland, Türkiye, Bulgaria, and Romania, matching your specification, certification, and volume to the right origin.

Question 10

What are typical lead times for a bulk botanical order?

Accepted Answer

For in-season material, indicative lead times are 1–3 weeks for samples and 3–6 weeks for full pallet or container shipments, depending on origin, certification paperwork, and order size. Off-season or custom-spec items may require harvest planning, confirmed at quotation.

Question 11

Can I request a sample before a bulk order?

Accepted Answer

Yes. We provide representative samples with batch documentation so your QA team can verify specification, microbiology, and sensory profile before any bulk commitment. Send us your target specification to request one.

Question 12

Which origins does TANDOR source from?

Accepted Answer

Our core multi-origin network covers Poland, Türkiye, Bulgaria, and Romania, selected for botanical quality and EU market access. A Romanian Carpathian farm-direct line is planned for 2027, and we can broker adjacent botanicals from further origins on request.

Question 13

Can TANDOR source a botanical that is not in the catalogue?

Accepted Answer

Often, yes. Beyond our flagship hawthorn, rosehip, aronia, and guelder rose, we broker adjacent dried fruit and botanical raw materials on request. Send us the species, specification, volume, and target certification, and we will quickly confirm whether we can match it.

Frequently Asked Questions