Question 1

What is TANDOR?

Accepted Answer

TANDOR is an EU-organic botanical sourcing broker. We connect manufacturers in cosmetics, food, pharmaceuticals, and nutraceuticals with verified EU-Bio-certified botanical raw material producers — sample, spec, and supplier comparison in 48h.

Question 2

What is the minimum order quantity?

Accepted Answer

Standard minimum order quantities start from 25kg. For rare or specialty items, MOQ may vary. Contact us for flexible arrangements.

Question 3

Which certifications do your suppliers hold?

Accepted Answer

All suppliers on TANDOR hold EU-recognized certifications including EU Organic (EC 834/2007), HACCP, GMP, ISO 22000, and/or ISO 9001. Every batch includes a Certificate of Analysis (COA).

Question 4

How does the broker process work?

Accepted Answer

Send a written brief (info@tandor.eu or the contact form) with your specification — form, volume, certifications, delivery window, target country and Incoterm. TANDOR runs the brief against our verified producer network (supplier_cold + adjacent EU operators), returns 2–4 supplier options with analytical-spec preview within 48 hours, coordinates sample dispatch, and runs DDP delivery + Certificate of Analysis collection. You are not browsing a catalogue; we route the brief.

Question 5

Which countries do you serve?

Accepted Answer

TANDOR runs B2B sourcing engagements across the EU compliance-safe pool — Romania, France, the United Kingdom, Ireland, the Netherlands, Belgium, Italy, Luxembourg, Greece, Cyprus, Malta — plus .eu role-address business contacts elsewhere on the legitimate-interest basis (see /lia for our public Legitimate Interest Assessment). We do not auto-send cold outreach to jurisdictions with strict opt-in regimes (DACH, Nordics, Iberia, parts of CEE, CA, US, TR, RU). International inbound inquiries are always welcome.

Question 6

How do producers join the TANDOR network?

Accepted Answer

Discovery happens through Europages, EU-Bio operator registries, FairWild registry, industry directories, or peer referral — followed by a written introductory contact from our side. Verification covers operator certificate (EU Reg. 2018/848), pillar category coverage, capacity, packaging forms, and lead time. Once onboarded into supplier_cold, matched buyer briefs reach you in writing. Pre-launch free phase: no listing fee, no commission, no exclusivity required.

Question 7

What pillar categories does TANDOR currently broker?

Accepted Answer

Seven core pillars with adversarial-verified pillar pages and L3 sourcing briefings: acacia honey (Robinia pseudoacacia), lavender essential oil (Lavandula angustifolia), sea-buckthorn (Hippophae rhamnoides ssp. carpatica), aronia (×Sorbaronia mitschurinii), rosehip (Rosa canina), hawthorn (Crataegus monogyna / laevigata / hybrids), and guelder rose (Viburnum opulus). Adjacent botanicals are sourced on request when a buyer's brief includes them — chamomile, cornsilk, milk thistle, ginger, galangal, and others are active in the live pipeline.

Question 8

How is quality ensured?

Accepted Answer

We implement a multi-stage quality assurance process: supplier verification, on-site audits, batch-level lab testing, and Certificate of Analysis for every shipment. Full traceability from farm to delivery.

Question 9

Who can supply organic hawthorn, rosehip, and aronia in bulk across the EU?

Accepted Answer

TANDOR brokers EU-compliant dried hawthorn (Crataegus monogyna), rosehip (Rosa canina), aronia (Aronia melanocarpa), and guelder rose (Viburnum opulus) from vetted growers in Poland, Türkiye, Bulgaria, and Romania, matching your specification, certification, and volume to the right origin.

Question 10

What are typical lead times for a bulk botanical order?

Accepted Answer

For in-season material, indicative lead times are 1–3 weeks for samples and 3–6 weeks for full pallet or container shipments, depending on origin, certification paperwork, and order size. Off-season or custom-spec items may require harvest planning, confirmed at quotation.

Question 11

Can I request a sample before a bulk order?

Accepted Answer

Yes. We provide representative samples with batch documentation so your QA team can verify specification, microbiology, and sensory profile before any bulk commitment. Send us your target specification to request one.

Question 12

Which origins does TANDOR source from?

Accepted Answer

Our core multi-origin network covers Poland, Türkiye, Bulgaria, and Romania, selected for botanical quality and EU market access. A Romanian Carpathian farm-direct line is planned for 2027, and we can broker adjacent botanicals from further origins on request.

Question 13

Can TANDOR source a botanical that is not in the catalogue?

Accepted Answer

Often, yes. Beyond our flagship hawthorn, rosehip, aronia, and guelder rose, we broker adjacent dried fruit and botanical raw materials on request. Send us the species, specification, volume, and target certification, and we will quickly confirm whether we can match it.

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