Terms of Service

1. Platform Overview

TANDOR introduces buyers to producers of organic and conventional botanical raw materials. We facilitate introductions, request-for-quote (RFQ) handling and communication between the parties. TANDOR is not a party to transactions between buyers and suppliers.

2. Account Registration

Users must provide accurate company information. Supplier accounts are asked to provide business registration and certification details; TANDOR does not guarantee that this information is accurate. Users are responsible for maintaining account security.

3. Buyer Terms

Buyers send sourcing briefs (category, volume, certifications, delivery window) and receive a multi-supplier comparison routed through TANDOR. Where 2+ suppliers exist for the category, multiple options are surfaced; single-source categories are disclosed upfront. Whether and on what terms a supplier's quote is accepted is decided between buyer and supplier. Any purchase contract is concluded directly between them; TANDOR is not a party to it and takes on no obligation under it. The supplier invoices the buyer directly. Payment terms are arranged directly between buyer and supplier.

4. Supplier Terms

Suppliers must maintain valid certifications for the categories they are referenced in. Profile information must be accurate and up-to-date. Each quote should state its validity period. Whether and how far a quote binds the supplier is a matter between the supplier and the buyer; TANDOR does not enforce or guarantee quotes. Suppliers must fulfill accepted orders according to agreed specifications. Supplier identity remains confidential to TANDOR until a buyer formally accepts a quote.

Supplier price information. Prices, volumes and terms you send to TANDOR (price list, quotes, e-mails) are used only to match you with buyer requests and to present your own offer to the buyer concerned. TANDOR does not disclose your individual prices to other suppliers. TANDOR may publish market ranges derived from such information only in aggregated, anonymised form — no supplier name or country, combining at least three independent sources, and not earlier than 30 days after receipt. You may ask us at any time to delete your price list.

5. Product Quality & Compliance

All products listed on TANDOR must comply with applicable EU regulations. Suppliers are responsible for product quality, safety, and certification accuracy. A Certificate of Analysis (COA) must be provided for every batch shipped.

6. Intellectual Property

TANDOR platform content, design, and code are owned by TANDOR. Users retain ownership of their product data, descriptions, and uploaded documents.

7. Limitation of Liability

TANDOR only makes introductions. TANDOR does not guarantee the accuracy of supplier information (company details, certificates, prices, stock); buyers carry out their own checks before ordering or paying.

TANDOR is a sourcing introduction service only. TANDOR is not a party to the supplier–buyer purchase contract and does not warehouse, ship, certify or invoice the goods. TANDOR's aggregate liability for any direct, indirect, incidental, consequential or special damages arising from a routed introduction (including but not limited to product quality defects, delivery failures, certification disputes, payment defaults, cargo damage, customs delays, regulatory non-compliance, or supplier solvency) is strictly limited to the brokerage fee paid to TANDOR for that specific introduction — which during the pre-launch phase equals zero. TANDOR's total cumulative liability across all engagements with any single buyer or supplier in any 12-month period shall not exceed EUR 500. These limitations do not apply to damage caused by TANDOR intentionally or through gross negligence (art. 1355 Romanian Civil Code), nor where the law does not allow liability to be limited. Buyers acknowledge they remain responsible for their own quality acceptance, COA verification, customs procedures, VAT compliance, and EUDR/CBAM filings.

Payments and bank details. TANDOR never receives, holds or forwards payments and never sends bank details or payment instructions on behalf of a producer. Payment terms and bank details are agreed directly between buyer and producer. If you receive payment instructions or a change of bank account that appears to come from TANDOR or from the other party, verify it directly with the producer by phone before paying.

8. Notification of Problems

If a problem arises with a shipment or sample that you want TANDOR to know about or help with, please tell us in writing at info@tandor.eu within 14 calendar days of receiving the goods, so we can still reach the supplier while the facts are fresh. This is a notification request only: it does not shorten or replace any limitation period or other right you have under applicable law, and claims about the goods themselves are made against the supplier under your purchase contract.

9. Dispute Resolution

Disputes between buyer and supplier must first be raised directly between the two contracting parties. TANDOR may offer non-binding mediation upon request but has no obligation to do so. Disputes involving TANDOR (subject to clause 7 cap) are governed by Romanian law and the exclusive jurisdiction of the courts of Suceava, Romania. Arbitration under ICC Rules is available where both parties agree in writing.

10. Transfer

TANDOR may transfer its rights and obligations under these terms, and any introduction arranged under them, to the legal entity that will operate TANDOR. The transfer takes effect when TANDOR notifies you by e-mail; from then on that entity is your counterparty.

11. Termination

Users may close their accounts at any time. TANDOR reserves the right to suspend or terminate accounts that violate these terms, misrepresent products, or engage in fraudulent activity.

12. Contact

Questions about these terms: info@tandor.eu
TANDOR, Romania, European Union

13. Non-Circumvention and Repeat Orders

Introductions made by TANDOR are protected for 24 months from the date of the introduction e-mail. During this period, a buyer and a supplier introduced by TANDOR agree not to bypass TANDOR in order to avoid a fee that applies to that introduction.

Where a commission or service fee has been agreed in writing between TANDOR and a supplier, that fee applies to the first order and to every repeat order placed between the same buyer and supplier (including their affiliated companies) within 24 months of the introduction, whether or not the order is placed through TANDOR. The supplier agrees to inform TANDOR of such orders.

This clause does not apply where the buyer and supplier can show, with written records, that they already had a business relationship before the introduction.